FAQs (Frequently Asked Questions):
- How can I track my order?
You can easily track your order by clicking on the “Track Order” link provided in your shipping confirmation email. Alternatively, you can log in to your account on our website and go to the “Order History” section to view the status and tracking information of your order.
- What payment methods do you accept?
We accept all Mobile Payment gateways such as MPESA, AIRTEL MONEY, TIGOPESA, AZAM PAY, credit and debit cards, including Visa, Mastercard, and More. Additionally, we offer other payment options such as Cash on Delivery.
- How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days. For expedited shipping options, please refer to the estimated delivery times provided during checkout.
- What is your return policy?
We offer a hassle-free 7-day return policy for most items. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within 7 days of receiving your order. Please visit our Returns & Exchanges page for more information on how to initiate a return.
- Can I change or cancel my order after it has been placed?
Once an order has been placed, it can be changed or cancelled with 30 minutes of Order processing as our team works quickly to process and ship orders, after 30 minutes you may be only able to return or exchange the item(s) once you receive them. Please refer to our Returns & Exchanges policy for more details.
- Is my personal information secure?
Absolutely! We take your privacy and security seriously. All transactions on our website are encrypted using SSL (Secure Socket Layer) technology to ensure that your personal and payment information is protected, we don’t share any of your information to third parties or spam your email with messages unless subscribed.
- How can I contact customer support?
Our dedicated customer support team is available to assist you with any questions or concerns you may have. You can reach us via email at [email protected], Call us at +2557744266666 or through our Contact Us page. We strive to respond to all inquiries within 1 hour.
- Do you offer gift wrapping or personalized messages?
Yes, we offer gift wrapping services and the option to include a personalized message with your order. Simply select these options during checkout, and we’ll take care of the rest!
- Are there any promotions or discounts available?
We regularly offer promotions, discounts, and exclusive deals to our valued customers. To stay updated on the latest offers, subscribe to our newsletter and follow us on social media platforms.
If you have any other questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help!
