1. How can I track my order?

You can easily track your order by clicking on the “Track Order” link provided in your shipping confirmation email. Alternatively, you can log in to your account on our website and go to the “Order History” section to view the status and tracking information of your order.

2. What payment methods do you accept?

We accept all Mobile Payment gateways such as MPESA, AIRTEL MONEY, TIGOPESA, AZAM PAY, credit and debit cards, including Visa, Mastercard, and More. Additionally, we offer other payment options such as Cash on Delivery.

3. How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days. For expedited shipping options, please refer to the estimated delivery times provided during checkout.

4. What is your return policy?

We offer a hassle-free 7-day return policy for most items. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within 7 days of receiving your order. Please visit our Returns & Exchanges page for more information on how to initiate a return.

5. Can I change or cancel my order after it has been placed?

Once an order has been placed, it can be changed or cancelled with 30 minutes of Order processing as our team works quickly to process and ship orders, after 30 minutes you may be only able to return or exchange the item(s) once you receive them. Please refer to our Returns & Exchanges policy for more details.